A request to withdraw your cash balance can be made at any time. If you are experiencing issues with this, here are a couple of potential reasons:
1. You have not deposited in 6+ months.
If you have not made a successful deposit on your account, within the last 6 months, you would be unable to request a withdrawal.
2. You are trying to withdraw Bonus funds.
If you have a bonus balance, that you are trying to withdraw, you will be prevented, as bonus funds cannot be withdrawn as cash. To convert a bonus to cash, you must first meet all wagering requirements. You can view this in the Bonus History section of your account.
If you are still experiencing issues with requesting a withdrawal, you can contact our Customer Support team and they will be happy to help.
Feel free to contact our 24/7 Live chat or email us at support@butlersbingo.com for any further assistance.