If your bonus isn’t automatically added to your account, please try the following:
• Refresh the page to update your account.
• Check the promotion you received and ensure the required deposit amount is correct. You must make the required deposit advised on the promotion in one lump sum to trigger your bonus.
• Check the username on the promotion received matches your account. If it doesn’t match, contact our Customer Services team via the 24/7 Live Chat or email at firstname.lastname@example.org
• Deposit bonuses will only be credited when a deposit is made using a debit card. Please see our promotional terms and conditions for more details.
• If you still didn’t receive your deposit bonus, get in touch with us and we'll check to see what the issue is.